New Life – Massage London

Massage London – Mobile Massage Service

New Life – Massage London

Before The Client Arrives

Before the Client Arrives

Before the Client Arrives

For a professional massage therapist, giving a good massage is equally important as efficient time management during a work day. In order to be successful as a massage therapist, one has to work on many levels. It is impossible to discuss them all in one post. I will concentrate here on sharing my own experiences and thoughts on how we could or should prepare before the client’s arrival. If you have any comments or would like to share your experience on the below, you are welcome to post them here. Let’s talk.


  • Most of appointments are booked over the phone, always remember to ask for client’s number.
  • Call your client, if they are running more than 15 minutes late.
  • Ask every new client to arrive 10-15 minutes earlier.
  • Arrive in your massage studio 30 minutes before the first appointment.
  • Be aware why the client booked the session.
  • Return all missed calls within couple of hours, never leave it till next day –make sure you have time to do it between your appointments.
  • Be prepared to talk about your services, know your charges.
  • Set up client’s file –appointments dates, what aches or illnesses they report.
  • Remove everything from your pockets, i.e. spare change, mobile phone.
  • Remove all jewellery and watch before the client arrives.
  • If you are a smoker do not smoke at least an hour before the client arrives.
  • Be aware of how your breath and body smell (be especially careful of garlic and onion, they can be smelled also in person’s sweat).
  • Always have spare pillows and warm towels at hand.
  • If for any reason you are unable to keep the appointment, notify your client at least 24h earlier. Make sure the next session is at discounted charge.
  • Plan at least 15-30 minutes breaks between sessions.
  • Do not wear any perfume or aftershave.
  • Check your appearance.
  • Check the temperature in the treatment room half an hour before the client arrives. If it is too cold put the heating on.
  • Make sure you look neat, but do not exaggerate.
  • Always have a change of clothes for yourself, in case you stain your clothes with massage oil.
  • Do not wear ‘noisy’ clothes, anything that would rustle, when you move.
  • Make sure you have enough massage supplies for the whole day.
  • Take care of your fingernails on daily basis.
  • Wash your hands before and after every session. It is easy to get warts, and massaging with warts is far from pleasant.
  • Keep your massaging oil in the fridge. Old oil has unpleasant smell, stains and is very difficult to wash. Add 600 units of vitamin E per litre to extend oil’s use by date.
  • Do not clutter the treatment room.
  • Always check and if necessary service your equipment during daily clean –up.
  • Always send an appointment remainder for your forgetful clients.
  • Use pencil in your diary.
  • If you have long hair, put them up.
  • First impressions count, so make sure your initial contact is pleasant for the client.
  • Have your pillows, towels and sheets at hand, even just underneath your table.

4 Responses to “Before The Client Arrives”

    • newlife-massagelondon

      Thank you Gael 🙂 I will post some more reminders in near future.

  • Thanks for the checklist. Even though I am by appointment only, I regularly visit my massage office to keep things in order. I strive to have my massage office ready to go at all times.
    I’m going to copy this checklist off.
    Thanks for the article !

    • newlife-massagelondon

      It is my pleasure to help refresh a basic list of rules and this is good way to keep it updated.


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